Return & Refund

Return & Refund Policy - Wangscmall.shop

Thank you for choosing Wangscmall.shop! We hope you are satisfied with your purchase. If you are not satisfied with the product, please find our return and refund policy below:

1. Return Conditions

• You can request a return within 30 days of receiving the product.
• The product must be unused, in its original packaging, and include all accessories and instructions.
• Certain specific products (such as opened personal care items and food) cannot be returned for hygiene reasons, so please check the product description carefully before purchasing.

2. How to Request a Return

If you would like to request a return, please follow these steps:

1. Contact our customer service team with your order number and reason for the return.
2. We will provide you with the return address and related instructions.
3. Return the product according to the instructions and keep the shipping receipt.

3. Refund Process

• Once we receive your return and confirm that it meets the return conditions, we will process your refund.
• The refund will be returned via your original payment method, and the processing time is usually 5-10 business days, depending on your bank or payment platform.

4. Shipping Costs

• If the return is due to our error (such as receiving the wrong item or a damaged product), we will cover the return shipping costs.
• If the return is due to personal reasons (such as dissatisfaction or incorrect choice), you will be responsible for the return shipping costs.

5. Exchange Policy

If you need an exchange, please first request a return. Once the refund is processed, you can place a new order.

6. Contact Us

If you have any questions or need further assistance, please feel free to contact us:

• Email: support@wangscmall.shop

Thank you for trusting Wangscmall.shop, and we look forward to providing you with better service!